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Commenting on the acquisition, Sanjiv Bawa, CEO--Chi Networks, expressed confidence that the move would work in the customers’ favour. He was also hopeful that the alliance would bring-in positive cash-flows and widen customer base. “Besides providing some great upsell opportunities, the deal will help us reach out to customers having varied backgrounds and needs,” he shared. As a company, Chi Networks’ core strengths are managed services, software development and business continuity solutions. It has recorded impressive growth figures over the past few years--consistently delivering customer satisfaction through cutting-edge solutions and personalised support. Recently, Chi announced the commencement of its operations in India--so far an untapped market for firms specialising in network management. Empyrean Hosting, the acquired company, has been in operation since 2002. In its few years of existence, it has notched up an impressive list of clients across varied verticals. The company works in close collaboration with several consulting and services firms in the US. With this buy-out, Chi Networks has strengthened its expertise in several core technologies, besides sending across a positive signal to potential customers. The company now is a step closer to its goal of becoming a total-services provider in the IT space--helping clients to draw the optimal advantage out of their IT investment. About Managed Services Managed services (in the context of IT) is the practice of transferring day-to-day IT-related management responsibilities to a company who specialises in them. The company to whom the responsibilities are entrusted is regarded as the 'service provider.' Typically, the offerer can stop worrying about maintaining these services as the 'service provider' applies his expertise to ensure smooth operations. Managed Services is often the most cost-effective way in which SMBs can e-enable their businesses.
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